DragonSoft brings you HaloITSM—an all-inclusive Enterprise Service Management (ESM) solution designed to eliminate data silos, reduce operational costs, and deliver a seamless cross-departmental experience.
HaloITSM is a privately owned and run company.With its development starting in 1994, it has been dedicated to providing premier IT Service Management (ITSM) and Enterprise Service Management (ESM) software solutions.
HaloITSM’s all-inclusive nature means all modules are included as standard. This means you won’t be charged extra should you wish to take a phased approach to utilising modules.You can simply configure additional service areas and add in new team as you deem necessary.
HaloITSM is a modern and intuitive ITSM solution. Unlike many competitors, HaloITSM is all-inclusive. This means that there are no hidden costs for additional features, making it a cost-effective solution.
Being highly configurable and with low effort required, experience ITSM aligned to your needs. HaloITSM’s all-inclusive nature means all modules are included as standard. This means you won’t be charged extra should you wish to take a phased approach to utilising modules. You can simply configure additional service areas and add in new teams as you deem necessary.
Many clients make use of HaloITSM as an Enterprise Service Management (ESM) solution, allowing departments other than IT, such as HR and Facilities, to also enjoy the benefits of HaloITSM.
With HaloITSM, not only do you receive a best of breed ITSM solution, but also a great experience. HaloITSM likes to think of themselves, not as a vendor, but as a partner. HaloITSM is trusted by global organizations including Microsoft, Siemens, and Suzuki and has received numerous awards such as PCMag's Editors' Choice award.
Move away from old and clunky systems. HaloITSM is an easy to use solution, which requires minimal effort to get up and running.
Configure HaloITSM according to your organisation's needs in just a few clicks.
With DragonSoft techincal support team and HaloITSM in-house support available around the clock, you’ll enjoy a more responsive support system to put your mind at ease.
Experience an ITSM solution that you can grow with. Stay up to date on new features and functionalities with our publicly available roadmap.
Reduce the cost of your service delivery with HaloITSM. Our pricing is simple and transparent: no tiered-plans or locked-away features, just all-inclusive ITSM.
"The good thing with Halo is how the tool can be customized to suit our requirements specific to SKY's business environments. This is a much better state to be in rather than the tool asking the business to adapt to make it work."
— Vamsi Dharanikota, Service Delivery Manager - SKY
HaloITSM’s value isn't confined to IT alone. More and more organizations are using it as the backbone of their Enterprise Service Management (ESM) strategy, expanding automated workflows into HR, Facilities, Finance, and other business units to create seamless, standardized processes. Unifying all departments under a single HaloITSM platform empowers you with the following key benefits:
Access and view data from every department in one central system.
Let users easily find and request the exact services they need from one central portal.
Streamline complex processes into simple flows with HaloITSM's workflow engine.
Gone are the days of having different tools and protocols for different departments.
Decrease software spend across your organisation with one annual software spend and a decreasing per user cost with every license added.
HaloITSM's Enterprise Service Management solution is designed to let you grow with the system - add new teams to Halo as you see fit.
Let users easily find and request the exact services they need from one central portal.
PSPS have been using HaloITSM since 2019 and have since extended their workflows beyond IT by using it as an Enterprise Service Management solution. PSPS now experience the benefits of HaloITSM throughout their entire organisation, including the following:
In today's fiercely competitive digital landscape, choosing a flexible, cost-effective, and future-proof ITSM platform is a critical decision for boosting operational efficiency and optimizing the enterprise-wide service experience.
As a key partner of HaloITSM, DragonSoft leverages deep expertise in DevSecOps and Enterprise Service Management (ESM) to provide you with end-to-end escort services—from requirement analysis and tailored solution design to system implementation and localized technical support. We help you break down internal service silos, ensuring that you acquire not just a powerful tool, but a trusted, long-term technical advisor on your digital transformation journey.
Say goodbye to fragmented systems. Take the first step today:
Contact DragonSoft today and enable seamless collaboration between your IT and business departments!
HaloITSM is a modern IT Service Management (ITSM) and Enterprise Service Management (ESM) software. The company has been developed and evolving since 1994, meaning over 25 years of experience in the industry, allowing us to offer software that competes.
Yes. HaloITSM enables you to join siloed service areas as an Enterprise Service Management (ESM) solution. Departments other than IT, such as HR and Facilities, can enjoy the benefits, enabling processes from employee onboarding to maintenance requests.
HaloITSM is all-inclusive. There are no tiered-plans or locked-away features, just all-inclusive ITSM. All modules are included as standard, so you won’t be charged extra should you wish to take a phased approach.
There is a decreasing per user cost with every license added. You can decrease software spend across your organisation with one annual software spend and add new teams to Halo as you see fit.
Key benefits include: One Portal for End-Users, Centralisation of Data, Lower Software Costs, Fewer Systems to Administrate, Standardisation of Processes, and Improved Interdepartmental Communications.
