What is Jira Software

Jira Software: The Ultimate Tool for Agile Teams and Project Management

Jira Software is a project management tool developed by Atlassian. It offers a high degree of customization and facilitates the management of various aspects of a project, including bug tracking, task management, time tracking, progress tracking, and scheduling. It allows for the comprehensive management of an entire project. You can also unify the tracking of progress and tasks across multiple projects.

Jira Software is an amalgamation of the older Jira and Jira Agile, making it an agile development tool that is easy to use, even for newcomers to agile development. Through the use of Scrum boards and Kanban boards, Jira Software makes it convenient to visualize and manage team tasks.

Streamline Planning & Tracking for All Teams

Enterprise Project Management Platform - Jira

product and issue tracking

Software Development

Plan, track, release and support world-class software. Jira is the single source of truth for your entire development lifecycle.

Collaborate with these features

plan and launch campaigns

Marketing

Make launching viral marketing campaigns a breeze. Break down complex campaigns into actionable steps, easily collect requests, and stay aligned with cross-functional teams.

Collaborate with these features

plan and track it projects

IT support services

Streamline IT projects and deliver reliable services to internal teams, from migration management to software deployment. Gain visibility across IT workflows to align technology projects to business goals.

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build creative workflows

Design

Collaborate on, organize, and deliver creative requests with ease. Give real-time visibility into designs with Jira’s Figma integration and accelerate approvals.

Collaborate with these features

create intake processes

Operations

Manage procurement, office, and new vendor requests, craft new operational processes, monitor operational risks and more. Keep your company running at maximum efficiency with Jira.

Collaborate with these features

Navigate Complex Projects and Daily Tasks
Effortlessly with Jira

Plan and Manage Work at Any Scale

From sprint tasks to enterprise-wide initiatives, Jira helps you turn ideas into action.

Break down work into clear steps, schedule flexibly, manage dependencies, set milestones, and maintain a unified view for seamless end-to-end project delivery.

Align Work with Business Goals

Use Jira to turn strategy into action. Connect every task to business objectives, give every team member clear direction, and keep everyone aligned on what truly matters — your strategic priorities.

Work Your Way with Flexible Views

Track work the way your team prefers — with Jira.

Switch effortlessly between list, board, and to-do views. Customize workflows to match your processes and integrate with the tools you already use.

Drive Smarter Decisions with Real-Time Insights

Let Jira show you what’s working — and what’s not.

Get instant visibility into team progress, spot risks early, and act on data-driven insights to continuously improve collaboration and delivery.

Jira Enterprise: A Secure, Scalable Cloud Solution for
Enterprise Collaboration

Transform the advantages of enterprise scale into business growth opportunities. With Jira Enterprise, organizations can enhance security, scalability, analytics, and compliance capabilities in a unified platform—enabling more efficient, coordinated, and outcomedriven teamwork.

Granular Data Access Control

Support the creation of multiple Jira instances within the organization to ensure data isolation between teams and implement tiered permission management.

Proactive Shadow IT Prevention

Leverage the app request mechanism to centrally review and approve all new site creation requests, preventing the deployment and use of unauthorized tools.

Seamless Authentication and Access Management

Utilize Guard Standard to provide centralized user auditing, identity management, and access control, delivering enterprisegrade security assurance.

Flexible Support for Organizational Growth

Rapidly deploy multiple Jira sites for new teams and departments, using a centralized management platform to ensure no disruption to existing workflows.

Standardize and Promote Best Practices

Create custom Jira templates that reflect your organization’s established ways of working, maintaining process consistency and quality standards throughout expansion.

Enhance the Safety and Efficiency of Change Management

Configure multiple sandbox environments for each site to enable parallel testing and secure change implementation, in alignment with industry changemanagement best practices.

Eliminate Data Silos Across the Toolchain

Unify data from Jira and thirdparty development tools within the Atlassian Data Lake to create an endtoend, visualized view of your workflows.

Drive DataInformed DecisionMaking

Leverage visual analytics to perform indepth analysis of Jira data, identify bottlenecks, and uncover opportunities to improve team efficiency and business value.

Unlock Data Value and Extend Analytical Capabilities

Import Atlassian data into your own environment or integrate it with business intelligence tools to enable advanced data analysis and deeper insights.

Easily Navigate Global Compliance Challenges

Adhere to regional and industryspecific standards to establish a solid compliance foundation, enabling confident expansion into international markets while reducing operational risk.

Jira: Project Management, Reimagined

By seamlessly integrating AI-powered workflows, enterprise-grade search capabilities, and ready-to-use Rovo Agents into Jira, teams are able to collaborate more effectively and achieve higher-quality outcomes with reduced effort. As a result, Jira stands as the single project management solution that comprehensively accelerates team collaboration and operational efficiency.

Work Smarter, Unlock Full Potential

Ready-to-use Rovo Agents empower teams to spark creativity and optimize execution, enabling ideas to be translated into outcomes more effectively. They can jump-start initiatives, manage critical details, and provide guidance for the next strategic move.

Workflow Builder Agent

Build custom workflows for any business process in Jira using natural language.

Work Readiness Checker Agent

Ensure that work items are clear and complete, helping teams plan effectively and prioritize tasks, thereby reducing unnecessary work and follow-up meetings.

Code Planner Agent

Transform Jira issues into clear, actionable implementation plans, enabling developers to understand the codebase faster and execute changes more efficiently.

Work Faster, Make Every Moment Count

Jira embeds AI capabilities directly into workflows, ensuring that users can create, track, and communicate work without interruption. As a result, teams are able to achieve outcomes more efficiently within shorter timeframes.

Work Creation

Eliminate the need for constant tab-switching or copy-pasting. Rovo can capture work directly from Confluence, Slack, email, IDEs, and even images.

Work Breakdown

With a single click, Rovo can break down tasks into easily manageable subtasks, complete with summaries and detailed descriptions.

Related Resources

Automatically surface similar Jira issues and related Confluence pages, providing stakeholders with complete information and context to initiate work effectively.

Work Together, Achieve Effective Collaboration

Jira enables organizations to efficiently scale shared knowledge and rapidly establish alignment across teams. Users can access the necessary information and context in real time, supporting better decision-making and accelerating the pace of innovation.

Rovo Chat

Obtain in-depth information simply by asking questions, accelerate the onboarding of new team members, and take immediate action.

Browser Extension

Access Rovo Chat and search capabilities directly within the browser, enabling continuous access to information and learning anytime, anywhere.

Definitions

Provide in-line terminology explanations to eliminate communication barriers caused by team-specific jargon, ensuring that work progresses smoothly.

Why choose Jira Cloud over Jira Data Center?

Atlassian is leading the shift to the cloud, helping businesses innovate faster in the digital age.

Jira Cloud provides all the core functionality of Data Center, plus enhanced automation, integration, security, scalability, and continuous updates — so your team can focus more on innovation and delivery rather than infrastructure maintenance.

Commonly Used Jira Apps

WorkflowWise - Parallel Approval and Workflow Extension

Quite useful issue parallel approval by multiple users. Provide a bundle of new workflow extensions and customize workflow scripts.

* works with Jira Cloud & Data Center

User Management Extension - Manage Inactive Users

Save costs and secure your Jira instance by automatically deactivating inactive users with customizable rules.

* works with Jira Cloud & Data Center

Status Time and Times

Jira time tracking & status analytics. Measure lead time and cycle time to identify bottlenecks and enable data-driven decisions.

* works with Jira Cloud

Ready to get started?
Begin Free Trial

WHY CHOOSE US

As a global Platinum Partner and Cloud Specialized Partner of Atlassian, DragonSoft provides comprehensive services for Atlassian products including Jira. Our one-stop solution includes consulting, implementation, training, operations, and custom development, enabling your enterprise to overcome DevSecOps challenges and accelerate the development process with the right tools and best practises.

Technical Support

An Atlassian-Certified Technical Support Team

We have 2 Atlassian Certified Experts and 21 Atlassian ACP-certified individuals.

Atlassian Cloud Specialized

As the first Atlassian partner in Greater China region to achieve Cloud Specialized certification, our extensive knowledge, rich experience, and consistently high-quality services in cloud is recoginized by Atlassian.

We're Here When You Need Us

We provide daily technical support services for Atlassian products and plugins, offering 24x7 or 8x5 support tailored to your requirements.

Experienced and Knowledgeable

We deeply understand user needs and develop our own products to meet the diverse demands of enterprises.

DevSecOps Consulting

As a global Platinum Partner of Atlassian, DragonSoft combines the principles of DevSecOps and Agile management with your actual business processes and Atlassian tools to address various challenges and issues encountered during development by your team.

We specialize in delivering Jira integration solutions tailored to your existing toolset. As a leading DevSecOps solution provider, we seamlessly integrate globally recognized tools, customizing DevSecOps solutions to meet your unique needs. Our offerings include best practice references, enabling teams to swiftly implement DevSecOps practices and Agile management principles. By seamlessly integrating tools like Jira into your development and operational workflows, we empower your team to efficiently create value.

Implementation and Deployment

We offer high-quality, professional Jira implementation services, including installation, deployment, configuration, upgrades, migrations, and performance optimization, enhancing users' experience with the product. We can provide on-site or remote implementation services based on your requests.

Jira apps developed by DragonSoft

Drawing from our experiences and in response to customer demands, we've crafted a suite of applications to enhance Jira for your team. This includes Timewise, Workflowwise, Orgwise, Watermark, and more, designed to seamlessly integrate with your workflow and elevate your Jira experience.

Custom Development

When standard Jira features cannot meet your requirements, we provide tailor-made development solutions for you, including code development, execution processes, installation guides, and operational support services.

Professional Jira Training

  • We employ an interactive training approach that includes training tutorials and rich case studies to help you quickly grasp Jira usage techniques and best practices.
  • Training methods are flexible, with options for remote and on-site training, and there are no limits on the number of participants.
  • Training content and duration are customized to meet your specific needs, including Jira plugin development training and Scriptrunner plugin training.
  • Jira Software User Training: Covers a quick introduction to Jira Software, including task management (creating tasks, splitting sub-tasks, task scheduling, version management, task linking, task sharing, etc.), agile board usage, task retrieval, report management, and personalized dynamic dashboard design.
  • Jira Software Administrator Training: Covers Jira Software product installation, data backup and recovery, user management, global configuration management, plugin management, and Jira project configuration implementation, including the design and configuration of project issue types, workflows, project roles, fields, permissions, notifications, interfaces, and more.

Our Atlassian Solutions and Services

What is Jira Software

What is Jira Software?

Jira Software is a project management tool developed by Atlassian. It offers a high degree of customization and facilitates the management of various aspects of a project, including bug tracking, task management, time tracking, progress tracking, and scheduling. It allows for the comprehensive management of an entire project. You can also unify the tracking of progress and tasks across multiple projects.

Jira Software is an amalgamation of the older Jira and Jira Agile, making it an agile development tool that is easy to use, even for newcomers to agile development. Through the use of Scrum boards and Kanban boards, Jira Software makes it convenient to visualize and manage team tasks.

All from a single source of truth

Plan

Break the big ideas down into manageable chunks across teams with user stories, issues, and tasks.

Track

Prioritize and discuss your team’s work in context with complete visibility at every level. Track it from idea to reality.

Release

Ship faster, with confidence knowing the information you have is always up-to-date.

Report

Improve team performance in context, based on real-time, visual data.

Automate

Save time, keep your team focused, and help work flow with no-code automation.

Ready to get started?
Begin Free Trial

WHY CHOOSE US

As a global Platinum Partner and Cloud Specialized Partner of Atlassian, DragonSoft provides comprehensive services for Atlassian products including Jira. Our one-stop solution includes consulting, implementation, training, operations, and custom development, enabling your enterprise to overcome DevSecOps challenges and accelerate the development process with the right tools and best practises.

Technical Support

An Atlassian-Certified Technical Support Team

We have 2 Atlassian Certified Experts and 21 Atlassian ACP-certified individuals.

Atlassian Cloud Specialized

As the first Atlassian partner in Greater China region to achieve Cloud Specialized certification, our extensive knowledge, rich experience, and consistently high-quality services in cloud is recoginized by Atlassian.

We're Here When You Need Us

We provide daily technical support services for Atlassian products and plugins, offering 24x7 or 8x5 support tailored to your requirements.

Experienced and Knowledgeable

We deeply understand user needs and develop our own products to meet the diverse demands of enterprises.

DevSecOps Consulting

As a global Platinum Partner of Atlassian, DragonSoft combines the principles of DevSecOps and Agile management with your actual business processes and Atlassian tools to address various challenges and issues encountered during development by your team.

We specialize in delivering Jira integration solutions tailored to your existing toolset. As a leading DevSecOps solution provider, we seamlessly integrate globally recognized tools, customizing DevSecOps solutions to meet your unique needs. Our offerings include best practice references, enabling teams to swiftly implement DevSecOps practices and Agile management principles. By seamlessly integrating tools like Jira into your development and operational workflows, we empower your team to efficiently create value.

Implementation and Deployment

We offer high-quality, professional Jira implementation services, including installation, deployment, configuration, upgrades, migrations, and performance optimization, enhancing users' experience with the product. We can provide on-site or remote implementation services based on your requests.

Jira apps developed by DragonSoft

Drawing from our experiences and in response to customer demands, we've crafted a suite of applications to enhance Jira for your team. This includes Timewise, Workflowwise, Orgwise, Watermark, and more, designed to seamlessly integrate with your workflow and elevate your Jira experience.

Custom Development

When standard Jira features cannot meet your requirements, we provide tailor-made development solutions for you, including code development, execution processes, installation guides, and operational support services.

Professional Jira Training

We offer professional and attentive training services by senior ACP-certified consultants:

  • We employ an interactive training approach that includes training tutorials and rich case studies to help you quickly grasp Jira usage techniques and best practices.
  • Training methods are flexible, with options for remote and on-site training, and there are no limits on the number of participants.
  • Training content and duration are customized to meet your specific needs, including Jira plugin development training and Scriptrunner plugin training.

For Jira Software users:

  • Jira Software User Training: Covers a quick introduction to Jira Software, including task management (creating tasks, splitting sub-tasks, task scheduling, version management, task linking, task sharing, etc.), agile board usage, task retrieval, report management, and personalized dynamic dashboard design.

For Jira Software administrators:

  • Jira Software Administrator Training: Covers Jira Software product installation, data backup and recovery, user management, global configuration management, plugin management, and Jira project configuration implementation, including the design and configuration of project issue types, workflows, project roles, fields, permissions, notifications, interfaces, and more.

Our Atlassian Solutions and Services

Atlassian Solutions Inquiry Form

Telephone: +852-55169850
Email: customer@shdsd.com
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