High-velocity service management

Accelerate Dev and Ops

Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.

Empower all service teams

Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.

Deliver value fast

Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.

Atlassian Global Platinum Partner
Cloud Specialized Partner - Dragonsoft

The Atlassian suite of development tools has helped numerous global enterprises plan, track, and deliver world-class software. As a global Platinum Partner of Atlassian, Dragonsoft combines DevOps and agile management principles with your specific business processes and Atlassian tools. With deep market experience and business transformation knowledge, we address the various challenges and issues your team encounters during development. This ensures your success in agile, DevOps, and ITSM solutions of various scales, ultimately achieving your enterprise's business transformation goals.

One-stop service to ensure your successful adoption of Jira, Confluence, Jira Service Management, and more

Dragonsoft provides comprehensive services for Atlassian products. Our one-stop solution includes consulting, implementation, training, operations, and custom development, enabling your enterprise to overcome DevSecOps challenges and accelerate the development process.

Technical Support

An Atlassian-Certified Technical Support Team

We have 2 Atlassian Certified Experts and 21 Atlassian ACP-certified individuals on our team.

Atlassian Cloud Specialized

As the first Atlassian partner in the Greater China region to achieve Cloud Specialization certification, this signifies official recognition from Atlassian for Dragonsoft's expert team's extensive knowledge, rich experience, and consistently high-quality services in the cloud domain.

We're Here When You Need Us

We provide daily technical support services for Atlassian products and plugins, offering 24x7 or 8x5 support tailored to your requirements.

Experienced and Knowledgeable

We deeply understand user needs and develop our own products to meet the diverse demands of enterprises.

DevSecOps Consulting

As a global Platinum Partner of Atlassian, Dragonsoft combines the principles of DevSecOps and Agile management with your actual business processes and Atlassian tools to address various challenges and issues encountered during development by your team.

We provide Jira Service Management integration solutions for the tools you are already using. We are a DevSecOps solution provider, integrating leading global tools to tailor DevSecOps solutions specifically for you. We offer best practice references to help teams quickly implement DevSecOps practices and Agile management principles, seamlessly integrating tools like Jira Service Management into your development and operational workflows, empowering your team to create value.

Implementation and Deployment

We offer high-quality, professional Service Management implementation services, including installation, deployment, configuration, upgrades, migrations, and performance optimization, enhancing users' experience with the product. We can provide on-site or remote implementation services based on your specific needs.

Custom Development

When standard Jira Service Management features cannot meet your requirements, we provide tailor-made development solutions for you, including code development, execution processes, installation guides, and operational support services.

Professional Jira Service Management Training

We offer professional and attentive training services by senior ACP-certified consultants:

  • We employ an interactive training approach that includes training tutorials and rich case studies to help you quickly grasp Jira Service Management usage techniques and best practices.
  • Training methods are flexible, with options for remote and on-site training, and there are no limits on the number of participants.
  • Training content and duration are customized to meet your specific needs.

Our Atlassian Solutions and Services

Atlassian Solutions Inquiry Form

Telephone: +852-55169850
Email: customer@shdsd.com
You can also leave your contact information below, and we will get in touch with you as soon as possible.