Organizer: DragonSoft — Atlassian Global Platinum Solution Partner
Date & Time: December 18, 2025 (Thu), 2:30 PM
* Atlassian Team on Tour Hong Kong Extended Topic: Deep-Dive into ITSM & AI Adoption
As service requests continue to rise and cross-team collaboration becomes more complex, many organizations face a familiar challenge—headcount can’t keep up with ticket volume. Engineers are buried in repetitive tasks, employees struggle with slow responses, and legacy tools—costly and rigid—fail to support meaningful automation.
This webinar tackles one key question:
How can Jira Service Management (JSM) and Rovo transform your service desk from a reactive support center into an intelligent, AI-driven service hub?
As the core of Atlassian’s unified Service Collection, JSM delivers native cloud integration with Rovo and powerful Automation, enabling you to:
Join us for a practical demo showing how JSM helps you build smart self-service capabilities quickly—and how AI can elevate your service desk to a new level of efficiency.
Senior Technical Consultant at DragonSoft
Ms Zhang holds a Master’s degree in Management Engineering and has over 8 years of project management experience.
In the last three years, she has focused on delivering Atlassian product training, professional consulting, tailored solution design, and POC configuration.
With deep on-site exposure to customer operations, she understands real business pain points and is committed to providing practical and valuable ITSM and project management solutions.
Time
Topic
14:30–15:00
Keynote: Modern ITSM trends and the advantages of an AI-powered JSM platform
15:00–15:15
Demo: Rovo + JSM in action
15:15–15:25
Q&A
15:25-15:30
Lucky draw
Exclusive Benefit for Attendees
Free ITSM Health Check — available only to webinar participants.
DragonSoft specializes in Jira Service Management implementation, Atlassian platform integration, cloud migration, automation design, DevOps & ITSM consulting, enterprise training, and local technical support.
We deliver scalable, practical solutions that help organizations build intelligent, high-performance service management systems.
Save your spot and explore how AI can transform your service operations.
Organizer: DragonSoft — Atlassian Global Platinum Solution Partner
Date & Time: December 18, 2025 (Thu), 2:30 PM
* Atlassian Team on Tour Hong Kong Extended Topic: Deep-Dive into ITSM & AI Adoption
As service requests continue to rise and cross-team collaboration becomes more complex, many organizations face a familiar challenge—headcount can’t keep up with ticket volume. Engineers are buried in repetitive tasks, employees struggle with slow responses, and legacy tools—costly and rigid—fail to support meaningful automation.
This webinar tackles one key question:
How can Jira Service Management (JSM) and Rovo transform your service desk from a reactive support center into an intelligent, AI-driven service hub?
As the core of Atlassian’s unified Service Collection, JSM delivers native cloud integration with Rovo and powerful Automation, enabling you to:
Join us for a practical demo showing how JSM helps you build smart self-service capabilities quickly—and how AI can elevate your service desk to a new level of efficiency.
Senior Technical Consultant at DragonSoft
Ms Zhang holds a Master’s degree in Management Engineering and has over 8 years of project management experience. In the last three years, she has focused on delivering Atlassian product training, professional consulting, tailored solution design, and POC configuration.
With deep on-site exposure to customer operations, she understands real business pain points and is committed to providing practical and valuable ITSM and project management solutions.
14:30–15:00
Keynote: Modern ITSM trends and the advantages of an AI-powered JSM platform
15:00–15:15
Demo: Rovo + JSM in action
15:15–15:25
Q&A
15:25-15:30
Lucky draw
Exclusive Benefit for Attendees
Free ITSM Health Check — available only to webinar participants.
DragonSoft specializes in Jira Service Management implementation, Atlassian platform integration, cloud migration, automation design, DevOps & ITSM consulting, enterprise training, and local technical support.
We deliver scalable, practical solutions that help organizations build intelligent, high-performance service management systems.
Save your spot and explore how AI can transform your service operations.